xa999 Terms and Conditions

1 General Terms

xa999 operates an online gaming and betting platform for users in Bangladesh. These terms and conditions ("Terms") apply to the xa999 platform website, mobile version, and all associated services.

By creating an account on xa999 or using the platform, you expressly agree to comply with these terms and conditions, our privacy policy, and responsible gambling guidelines. If you do not agree with these terms and conditions, please refrain from using this platform.

• These terms and conditions are written in Bengali and the Bengali interpretation is final.
• xa999 reserves the right to change these terms and conditions at any time.
• Continuing to use the platform after any changes will be considered acceptance of the new terms and conditions.
• These terms and conditions apply for personal, non-commercial use only.

2 Account Registration

To open an account on xa999, you must provide accurate and complete information. Each person may hold only one account. Creating multiple accounts is strictly prohibited.

Registration Requirements

• The name, date of birth, and contact information provided at registration must be true and accurate.
• Keeping your account password confidential is entirely your responsibility.
• You are responsible for all activity conducted through your account.
• Transferring or sharing your account with any third party is strictly prohibited.
• xa999 may request KYC documents at any time to verify your identity.

Identity Verification

In cases of suspicious activity or large withdrawals, xa999 may request a copy of your national ID card or passport and proof of payment method. Withdrawals may be held until verification is complete.

3 Age Verification

At the time of registration you confirm that you are at least 21 years of age. If it is later established that a user is a minor, the relevant account will be closed immediately and deposited funds may not be returned.

• A national ID card, passport, or birth certificate may be requested for age verification.
• Parents and guardians are responsible for preventing underage children from using this platform.
• Documents submitted for verification will be reviewed within 24 hours.

4 Deposits and Withdrawals

xa999 currently supports financial transactions via bKash, Nagad, and Rocket. All transactions are processed in Bangladeshi Taka (৳).

Deposit

• Minimum deposit amount: ৳100 (per method).
• Deposits are generally credited to your account instantly.
• Please ensure the correct amount and reference number when making a deposit.
• xa999 is not responsible for any transaction delays caused by incorrect information.

Withdrawal

• Minimum withdrawal amount: ৳1,000.
• Withdrawals are generally processed within 5 to 30 minutes.
• Account verification (KYC) must be completed before submitting a withdrawal request.
• Withdrawals can only be made to the same payment method used for the deposit.
• xa999 may suspend withdrawals in cases of unusual or suspicious transactions.

5 Bonuses and Promotions

xa999 bonuses and promotional offers are provided subject to specific conditions. Each offer has its own particular terms which are stated in the offer description.

Welcome Bonus

• New members will receive a 150% bonus on their first deposit, up to a maximum of ৳5,000.
• A minimum deposit of ৳100 is required to receive this bonus.
• Wagering requirement for the bonus: 10x (you must wager 10 times the total of the deposit plus bonus amount).
• If the wagering requirement is not completed within 30 days of receiving the bonus, the bonus will be cancelled.

General Bonus Terms

• Each bonus may only be used once.
• Some game restrictions may apply when placing bets using bonus funds.
• If bonus fraud is suspected, xa999 may cancel the bonus and suspend the account.
• Attempting to claim bonuses from multiple accounts will result in all associated accounts being cancelled.
• xa999 reserves the right to change or cancel any promotional offer at any time.

6 Game Rules

xa999 offers cricket betting, slots, live casino, and other games. Each game category has its own specific rules that you should know before you start playing.

Betting Rules

• Once a bet is placed, it generally cannot be changed or cancelled.
• xa999 may void a bet if it is affected by a technical error.
• If an event is cancelled, the bet amount will be refunded.
• In the event of a dispute over a match result, xa999's decision is final.

Slots and Casino Games

• All slots and casino games use Random Number Generator (RNG) technology.
• Rules set by game providers apply.
• If your internet connection is lost, the result of the ongoing round is saved on the server.
• If you find any bug or error in a game, please notify support immediately.

7 VIP Program

xa999's VIP program has 5 tiers. VIP tier is determined based on user activity and bet volume.

• Bronze: Up to 0.3% cashback per week.
• Silver: Up to 0.6% cashback per week.
• Gold: Up to 0.9% cashback per week.
• Platinum: Up to 1.2% cashback per week.
• Diamond: Up to 1.5% cashback per week.

Contact the support team for more information about VIP tier benefits, tier upgrade processes, and cashback payment schedules. xa999 may change the VIP program terms at any time.

8 Prohibited Activities

The following activities are strictly prohibited on xa999 and may result in permanent account closure:

• Fraudulent activity, use of software or bots.
• Bonus abuse through creation of multiple accounts.
• Money laundering or processing of illegal funds.
• Logging in using another person's account credentials.
• Attempting to cyber-attack or hack xa999's systems.
• Using a VPN or proxy to access the platform from a restricted area.
• Threatening or harassing other users.
• Placing bets on behalf of third parties or participating in professional betting syndicates.

9 Account Closure

At the User's Request

You may request closure of your account at any time through our support team. Please withdraw any remaining balance before closing your account. At least 72 hours must pass before a closed account can be reopened.

At xa999's Initiative

xa999 may suspend or permanently close any account for the following reasons:

• Any violation of these terms and conditions.
• Fraudulent or suspicious activity.
• Registration using incorrect or false information.
• Extended account inactivity.
• Instructions from legal or regulatory authorities.

10 Limitation of Liability

xa999 is an entertainment platform. xa999 is not liable for financial losses incurred while playing on this platform.

• xa999 is not liable for losses caused by technical issues, server downtime, or internet outages.
• xa999's liability for losses caused by third-party game provider issues is limited.
• xa999 is not liable for losses caused by a user's own negligence or password theft.
• Gambling carries financial risk — only wager money that you can afford to lose without affecting your livelihood.

11 Privacy and Security

xa999 is committed to protecting users' personal information. We keep all data secure using SSL encryption technology.

• Your personal information is not sold to third parties.
• Information may be provided to authorities in cases of legal obligation.
• User behavior may be analyzed to improve the quality of service.

To read our full privacy policy, visit the Privacy Policy page.

12 Terms & Conditions Changes

xa999 may modify, add to, or remove these terms and conditions at any time. Users will be informed of the new terms upon their first login after any changes.

• In the case of significant changes, users will be notified via email or in-platform notification.
• Continuing to use the platform after changes have been made will be considered acceptance of the new terms and conditions.
• If you object to changes in the terms and conditions, please submit a request to close your account.

13 Contact & Dispute Resolution

For any questions, complaints, or disputes regarding these terms and conditions, please contact us through the following:

• 24/7 Live Chat Support (in Bengali)
• Email: [email protected]

All disputes will first be addressed through direct discussion. xa999's decision will be considered final on all matters.

For responsible gaming information, visit our Responsible Gaming page.